Support

Getting the support

If you need a support, before you send us a question, please, check our FAQ. Possibly the answer you are looking for is already there!

If you cannot find the answer in FAQ, please contact us via email at support@pbksoft.com. Try to adhere to the following rules as close as possible:

• Describe your problem or question in the cleanest possible way.
• Specify the exact app version (you can check it in the About screen).
• Specify the phone model and Android version (you can check them in your phone settings).
• Clearly describe your expectations. For example, if you think that something works incorrectly, provide an example showing how you expect the app to behave, so that we can easily understand what you mean.

It might take a few days before you get the response. Please, be patient. Sending the request via email using the correct email address guarantees that your message is not lost.

We reserve the right to not responding to support requests if the topic is already explained in FAQ.

Do not use Google Play as a support tool

Please, do not use Google Play as a support tool. We will be happy if you leave a comment about our app there to let others know what you think about the app, but we cannot use Google Play as a place where support requests are collected and processed. We have our own process to support users, which is the most efficient way to receive support, but it requires you to use our support email address support@pbksoft.com.